Refund Policy
Last Updated: March 30, 2026
Overview
At TermsGen (https://termsgen.site), customer satisfaction is our top priority. We understand that sometimes a purchase may not meet your expectations, and we want to make the process of requesting a refund as simple and transparent as possible.
This Refund Policy outlines the terms and conditions for returns, refunds, exchanges, and cancellations for all products and services offered through our website. Please read this policy carefully before making a purchase.
Refund Eligibility
You may be eligible for a refund if:You request a refund within 30 days of your original purchase dateThe product or service did not meet the specifications described on our websiteThere was a significant technical issue preventing access to the product or serviceYou were charged incorrectly or experienced duplicate chargesThe product was damaged, defective, or significantly different from the descriptionYou cancel a subscription within the refund window of your billing period
Refund Window
Our standard refund window is 30 days from the date of purchase. Refund requests made after this period will be evaluated on a case-by-case basis and may not be approved.
| Purchase Type | Refund Window |
| Digital Products | 30 days from purchase |
| Subscriptions | 30 days from billing date |
| Services | 30 days from purchase |
Non-Refundable Items
The following may not be eligible for refunds:
- Digital products that have been downloaded, accessed, or used after purchase
- Software licenses that have been activated or registered
- Online courses or training where substantial content has been accessed (more than 25%) Services that have already been rendered, completed, or substantially performed
- Customized or personalized products created specifically for you
- Gift cards and store credits
- Promotional or heavily discounted items (evaluated case-by-case)
- Subscription services after the refund window has passed for the current billing period
- Renewal charges for subscriptions that were not cancelled before the renewal date
- Third-party products purchased through our platform but fulfilled by another providerItems purchased during a “final sale” promotion
Subscription Cancellations and Refunds
Cancelling Your Subscription
You can cancel your subscription at any time through: Account settings: Navigate to your subscription settings and click “Cancel Subscription” Email: Send a cancellation request to [email protected] Contact form: Submit a cancellation request through our website
Subscription Refund Terms
Monthly subscriptions:
You may request a refund within 30 days of your most recent billing date
- Annual subscriptions: Prorated refunds may be available within the first 30 days. After 30 days, refunds are evaluated case-by-case
- Free trial conversions: If you forget to cancel before your free trial ends, contact us within 48 hours for a full refundAfter cancellation, you will retain access to your subscription benefits until the end of your current billing periodNo partial refunds will be issued for the unused portion of your current billing period unless otherwise required by law
How to Request a Refund
To request a refund, please follow these steps:
Contact Us:
Send an email to [email protected]
with the subject line “Refund Request – [Your Order Number]”
Provide the Following Information:
– Your full name (as used during purchase)
– Order number or transaction ID
– Date of purchase
– Product or service name
– Detailed reason for the refund request
– Any relevant documentation, screenshots, or photos (especially for damaged items)
Acknowledgment:
You will receive an acknowledgment email within 24 hours confirming that we have received your refund request
- Review Period: Our team will review your request within 3-5 business days
- Decision: You will receive an email with our decision and any next steps (such as return shipping instructions for physical products)
- Processing: Once approved, your refund will be processed within the timeframe outlined below
Refund Processing Time
Once your refund has been approved:
| Stage | Timeframe |
| Review & Approval | 3-5 business days |
| Refund Processing | 5-7 business days after approval |
| Bank/Card Processing | Additional 5-10 business days |
| PayPal Refunds | 3-5 business days |
| Store Credit | Issued immediately upon approval |
Total estimated time: 10-22 business days from request to receipt, depending on your payment method and financial institution.
Refund Methods
Refunds will be issued using the original payment method whenever possible:
- Credit/Debit Cards: Refunded to the original card used for purchase
- PayPal: Refunded to your PayPal account
- Bank Transfer: Refunded to the original bank account
- Store Credit: May be offered as an alternative, often with a bonus amount
- Other Methods: Refunded through the original payment channel
If the original payment method is no longer available (e.g., expired card, closed account), we will work with you to find an alternative refund method.
Partial Refunds
In some cases, we may offer a partial refund instead of a full refund:If you’ve used a portion of the service before requesting a refundFor subscription services, based on the unused time remainingIf a physical product is returned in a used or damaged conditionIf only part of your order is eligible for a refundAt our discretion, based on the specific circumstances of your request
Exchanges
If you’d prefer an exchange instead of a refund:Contact us at [email protected] with your exchange requestSpecify what you’d like to exchange forIf there is a price difference, we will arrange for payment or credit accordinglyWe will process the exchange as quickly as possible, typically within 5-7 business days
Disputed Charges and Chargebacks
If you believe a charge was made in error:
Contact us first at [email protected] — we can usually resolve issues faster than your bankProvide details about the disputed charge, including the date, amount, and your order informationWe will investigate and respond within 48 hours
We strongly encourage you to contact us before initiating a chargeback with your bank or credit card company. Chargebacks can take weeks or months to resolve and may result in your account being suspended. We are committed to working with you to resolve any billing issues directly and promptly.
Consumer Protection Rights
This Refund Policy does not affect your statutory rights under applicable consumer protection laws. If you are located in a jurisdiction that provides additional consumer protection rights (such as the European Union, United Kingdom, Australia, or Canada), those rights apply in addition to this policy.
Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to https://termsgen.site. The “Last Updated” date at the top of this page indicates when the policy was last revised.
Contact Us
For questions about refunds, returns, or this policy, please contact our customer support team:
Email: [email protected]
Website: https://termsgen.site
Subject Line: Refund Inquiry – [Your Order Number]
Our customer support team is available Monday through Friday, 9:00 AM – 6:00 PM (EST). We strive to respond to all inquiries within 24 hours during business days.
This Refund Policy is effective as of March 30, 2026. By making a purchase on TermsGen, you acknowledge that you have read, understood, and agree to the terms of this Refund Policy.
